FAQ Knowledge Center
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free shipping on every order across the United States.
Where do you ship from?
All orders are shipped directly from the USA.
How long does shipping take?
Most orders arrive within 3–7 business days. It will depend on your location.
Do you ship internationally?
Currently, we only ship within the United States.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number by email.
What happens if my package is delayed?
If your shipment is delayed, our customer support team will help you track your order and resolve any issues.
Orders & Returns
Can I cancel my order?
Orders may be canceled before they are processed for shipment. Please contact us as soon as possible.
What is your return policy?
We offer a hassle-free return policy. Please review our Returns Policy page for complete details.
What if my product arrives damaged?
Contact us immediately with photos of the damaged item and packaging, and we'll arrange a replacement or refund.
How do I request a refund?
Simply contact our customer support team with your order number.
Products
Are your products new?
Yes. Every product sold by EASY-PHYSIC CARE is brand new.
How do you select your products?
Our catalog is carefully curated by specialists based on quality, innovation, effectiveness, and customer value.
Do your products come with warranties?
Many of our products include manufacturer warranties. Warranty information is listed on each product page.
Do you test the products you sell?
We work only with trusted manufacturers and carefully evaluate products before adding them to our catalog.
Health & Safety
Do I need a prescription?
Most products do not require a prescription. If one is needed, it will be clearly indicated.
Can I use these products without medical supervision?
Many wellness products are intended for home use. However, if you have a medical condition, we recommend our customers to check with their healthcare provider before use.
Are your products FDA approved?
When applicable, FDA clearance or approval is indicated on the product page.
Are your products safe?
Yes. We only work with trusted manufacturers that meet quality and safety standards.
Wellness
What wellness products do you offer?
We offer massage devices, recovery equipment, home mobility equipment, pain relief products, ergonomic accessories, and more.
Can your products help with muscle recovery?
Many of our recovery devices are designed to reduce soreness, improve circulation, and support muscle recovery.
Do you sell products for chronic pain?
Yes. We offer a variety of pain relief and rehabilitation products for home use.
What products are best for relaxation?
Our massage devices and wellness accessories are among our most popular options for relaxation and stress relief.
Beauty
What beauty devices do you sell?
We offer skincare devices, beauty tools, facial care equipment, and personal grooming products.
Are beauty devices suitable for home use?
Yes. Most are specifically designed for safe and convenient use at home.
Customer Service
How can I contact customer support?
Our support team is available by email and through our website contact form.
How quickly do you respond?
Most inquiries are answered within one business day.
Can you help me choose the right product?
Absolutely. Our team is happy to recommend products based on your needs.
About EASY-PHYSIC CARE
What is EASY-PHYSIC CARE?
EASY PHYSIC CARE is an online destination for advanced and innovative health, wellness, and beauty solutions designed to improve everyday life.
What makes EASY PHYSIC CARE different?
We carefully curate high-quality products from trusted manufacturers, offer free shipping across the USA, competitive prices, and exceptional customer support.
What does "Simplified Wellness" mean?
It reflects our commitment to making health, wellness, recovery, mobility, independence, and beauty easier to access through carefully selected products and an effortless shopping experience.